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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

It is optional to register. You can add product into the shopping cart and check out straightly. We will retain your contact details if you choose to register an account. It can be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

Yes. Here is how:

  1. Register an account and get your rewards points 
  2. Add products into cart
  3. Proceed to cart 
  4. Apply discount button and it will reveal the final discounted amount
Your information is safe at goodmart.sg and we take site and data security as a serious issue. The goodmart.sg website uses 128-bit encryption to ensure that your data is secure. With regards to the safety and privacy of your credit card, we’ve implemented a state-of-the-art e-commerce solution for the goodmart.sg. Your data is kept confidential with us and will not be shared with any third parties except for using it for shipping purposes. We don’t keep any of your credit card information.
All transaction currency is in Singapore Dollars (SGD)

We accept PayNow, Paylah ( SG cutomers ), Credit card ( VISA and Master Card) , Paypal

Yes.  We ship internationally and you can check the shipping rate at the checkout
SG Local delivery usually takes 1-2 working days to deliver while International delivery usually take 7-15 working days depending on your country and customs clearance.

We will send you a confirmation email once shipping out and there is link to track the order

1. At the login page, simply click “Forgot your password?”
2. You will be asked to enter your registered email address.
3. An email will be sent to you to reset your password.

If you need to swap an item

Returns and Exchanges

Damaged, defective or incorrect product(s) must be reported to us within 5 days of receipt (from the date you received your product).

Please email us at [email protected] ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.

Product(s) will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred. International customers will be refunded.

Damaged, defective or incorrect product(s) must be reported to us within 5 days of receipt (from the date you received your product).

Please email us at [email protected] ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.

Product(s) will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred. International customers will be refunded.

We provide 90 days warranty for diffusers while 180 days for nebulizers.

Our goal is to help you and your family have a good aromatherapy solutions and that includes ensuring you’re satisfied with your purchase. Although our diffusers selling have good QC check, however It is unpreventable that faulty units exist. If, for any reason, you received any faulty unit, Please contact us as soon as you received it .  We will arrange pickup from your side after any faulty product received less than 2 weeks. If your received product has issues within the warranty period but more than 2 weeks,  please contact us to claim its warranty.  Product has to be returned to us with a note indicating order number by customer.  We need 3-5 days usually to inspect and check returned item.  We will exchange the unit for you item if it is repairable. Please be noted improper use or maintenance of product ( such as water or oil leaked into the electric part ) will void your product warranty.

Our returning address is:
Goodmart
63 Hillview Ave #10-03, Lam Soon Industrial building
Singapore 669569

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Your satisfaction is important to us! Please fill out the quick form in contact us page to send us a message or use live chat. We will be in touch as soon as we can.

GOODMART: 63 Hillview Ave #10-03, Lam Soon Industrial building,
Singapore 669569

Email to : [email protected]
Chat with us using Facebook Mesenger

Free SG Local shipping

On all orders above $50

Easy 90 days returns

90 days exchange for diffuser

180 Days Warranty

180 days warranty for nebulizer

100% Secure Checkout

PayPal / Credit card / PayNow

Free local delivery for orders above S$50

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